Return Policy

At SCHWUA, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward return policy to ensure your shopping experience remains positive.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Items must be in their original condition, unused, and in the original packaging.
  • Certain items, such as clearance products, gift cards, and personalized items, are non-returnable.

Return Process

Request a Return: Contact our customer service team at support@schwua.net to request a return authorization. Please provide your order number and the reason for the return.
Receive Return Instructions: Our team will provide you with a return authorization number and detailed instructions on how to return your item.
Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, manuals, and parts. Clearly write the return authorization number on the outside of the package.
Ship Your Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is received.

    Refunds

    Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds will be processed within 5-7 business days and credited back to your original method of payment. Shipping charges are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

    Exchanges

    If you need to exchange an item for a different size, color, or model, please contact our customer service team to arrange the exchange. We will guide you through the process and ensure you receive the correct item as quickly as possible.

    Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately at support@schwua.net . We will work with you to resolve the issue by providing a replacement or a full refund.

    Contact Us

    If you have any questions about our return policy or need further assistance, please contact us at: support@schwua.net

    Our customer service team is available Monday to Friday from 10:00 AM - 6:00 PM (PST).

    Thank you for choosing SCHWUA. We appreciate your business and are committed to ensuring your satisfaction with our products.